Build Superb Customer Experiences,
One Behavior at a Time
The customer experience doesn’t stop when the sale closes or when a customer leaves your premises. It extends to every customer interaction, whether in person, online, or on the telephone. Companies that really understand their customers can accurately predict their needs, recommend other products, and better target their marketing. One study says 60 percent of customers are even willing to pay more to ensure a good customer experience.
Creating a wonderful customer experience doesn’t just happen, even with the best of employees. Companies that are most attuned to their customers take the time and effort to understand them and their needs, and then to create a culture that puts customers first. Sometimes that means changing employee behaviors to help them hone skills like communication, active listening, and conflict resolution.
Learn how Jubi can improve employee behaviors to deliver better customer experiences.