“Although digital solutions can facilitate communication in what has become an increasingly global workforce, the study singled out technology as part of the problem. Forty-six percent of the respondents noted that technology-assisted communication such as email, texting, or phone conversations were more susceptible to miscommunication because they don’t leverage facial expressions, gestures, and intonation.” — Susan Jacobs
We love technology as much as the next person. It’s changing the way we live, learn, and work – it’s awesome! Technology is giving us the power to do things we only dreamed of twenty years ago.
We’re all about technology in the work and learning space, but could technology also be hurting one very important part of your team? What part is that? Communication.
Although technology is incredible and allows us to talk to anyone at anytime, it can also lead to miscommunication. Have you ever been texting a friend, receive a reply, and aren’t sure how to take it? It’s difficult to really understand what someone is saying through emails and texts especially.
Technology isn’t a problem, we should leverage it! But, we should also be cautious to keep quality communication in our teams as a major priority.
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